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    • Login
    • Register
    • Home
    • Products
      • Luxury Range
        • IB 450
        • IB 450R
      • Prestige Range
        • IB-8500
        • IB-8500R
      • Comfort Range
        • IB-7400
        • IB-3200R
      • Premium Range
        • IB-3000
      • Accessories
    • About Us
      • Benefit of Bidets
    • Contact Us
      • Find Stockist
      • Become a Dealer
    • Support
      • Installation Guide
      • Product Manuals
      • Certifications
      • Video Demonstration

    Return Details

                       

              Change of Mind Return

    We offers a 7 day return policy for change of mind.

    All products returned must be in its original and brand new condition, complete and contain all original manufacturer boxes and all inclusion & accessories included with the original shipment. We reserve the right to refuse refund or exchange of any item that is not returned in the original packaging nor deemed re-sellable as a new product.

    Restock fee of 15% will apply for change of mind. Further restocking fee may apply subject to conditions of the product.

    Refund or exchange is issued after receipt and inspection of returned goods.

    Refunds on purchase made with a credit card will only be credited back to the same card.

    Shipping and handling charges is not refundable.

    Returns may not be accepted without a valid invoice / docket number. For faster processing,please have your invoice number, name, product purchased and the reason for your return ready when enquiring.

    Shipping Charges for Return Product

    All shipping cost incurred when sending products for return are at customers expense unless it was a shipment/order mistake made by HD trading.

    HD Trading International Australia will use the available shipping method and pay for the shipping on replacement unit(s)
    HD Trading International Australia will not be responsible for shipping back non-faulty or non-defective items, customer will be required to organise payment for delivery back to themselves or use their own courier to pick up

     

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    • 4 University Place
      Clayton, Victoria 3168
      Australia
    • 1300 975 728
    • info@izenbidet.com.au
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